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Grand Guest



1. Grand Hospitality, Inc ("Grand Hospitality" or "we") may change the Grand Guest program ("program") rules, processes, regulations, rewards, and special offers at any time, with or without notice. This means that changes may be initiated that affect, but are not limited to, partner affiliations, rules for earning reward points, number of points required for specific rewards, rules for the use of rewards, continued availability of rewards, reward inventory, and the features of special offers. Grand Hospitality reserves the right to terminate the entire program with six (6) month advance notice to all active members. All reward points (and the value thereof) at of the conclusion of the six-month notice period shall be forfeited to Grand Hospitality without remuneration or any further obligation or liability, and no reward claims shall be honored thereafter.
2. Membership in the program is free and is available to individuals residing in countries that legally permit participation in frequent stay programs. Member’s participation in the program indicates their acceptance of these terms and conditions as well as any changes or modifications made to them.
3. Fraud or abuse concerning reward points or reward redemptions and membership privileges and benefits is subject to appropriate administrative and/or legal action by Grand Hospitality, including the forfeiture of accumulated reward points, the termination of benefits and privileges, and revocation of membership. In addition, we reserve the right, in our sole discretion, to immediately discontinue a membership, and terminate a member's account, if a member acts in a manner inconsistent with local, state, or federal laws or ordinance or in a fraudulent or abusive manner; otherwise misuses the benefits of the membership; or fails to pay any valid bill or account when due to Grand Hospitality, Inc. Nothing contained in these membership rules shall limit Grand Hospitality in the exercise of any legal or equitable rights or remedies.
4. Earning of reward points and redemption of rewards are subject to all applicable laws and regulations. Program benefits and rewards may be subject to income or other taxes. Such taxes and all disclosures related thereto are the sole responsibility of the recipient.
5. Grand Hospitality makes no warranties or representations, either expressed or implied and expressly disclaims any and all liability (including consequential damages) with respect to type, quality or fitness of goods or services provided through the program.
6. Neither Grand Guest nor program partners are responsible for requests or correspondence lost or delayed in the mail or via electronic mail. Grand Hospitality is not responsible for, and reserves the right to correct, any pricing or typographical errors, errors of description, or errors regarding participating properties and partners.
7. Members cannot have more than one program membership. Program memberships are individual and can only be used by the member whose name is listed on the account or by a significant other or spouse sharing the same address. Reward points may be transferred between two specifically designated accounts sharing the same residential mailing address. Reward points eligible for reward redemption will only be received on charges for the rooms where immediate family sharing the same physical residential address, and where the member pays for all charges upon check-out, up to a maximum of three rooms. Members must contact the Dedicated Grand Guest Team (1-877-965-3236 or [email protected]) in order to earn reward points for the charges from the rooms of these immediate family members. At no time will reward points be received for friends or family not sharing the same residential address.
8. The Grand Guest Program and Grand Rewards program are available at the Soho Grand Hotel and Tribeca Grand Hotel.
9. Grand Hospitality reserves the right to delete any member’s account with no activity for 12 months. All points in the account will be forfeited at that time.
10. The sale or barter of any program benefit or reward (other than by Grand Hospitality) is prohibited.
11. We may from time to time send members certain program information that may include, but is not limited to, marketing materials which will inform members of special offers and products we believe would be of interest to members. Members will be given the opportunity to opt-out from receiving these materials. Please see our privacy policy for more details.
12. All interpretations of these membership rules, terms and conditions shall be at the sole discretion of Grand Hospitality, Inc.


1. Enrollment in the program is done by completing a personal profile.
2. Personal Profile: can be completed at www.sohogrand.com or www.tribecagrand.com, provides enrollment for membership that allows Grand Hospitality to service members according to their specific requirements. Changes can be made to memberís password-protected profile online or by contacting the Dedicated Grand Guest Team at [email protected] or 1-877-965-3236.
3. Membership card with a personal account number is received after registration as a member and allows for ease of reservation, as well as enables tracking for reward points. Personal account number must be used when making a reservation or at check-in in order to ensure members receive proper reward points for their stay.
4. Personal Preferences: Whenever possible, personal preferences as indicated in the member's online profile such as room type, room location, pillow type, and newspaper will be met.
5. Welcome Amenity: members are greeted with a welcome amenity during their stay.
6. Grand Guest Newsletter: members will receive from time to time email newsletter that includes account information, links, and special news about Grand Hospitality. Members can opt-out of these messages at any time.
7. Special offers: Grand Hospitality will send members exclusive offers via email, including introductory announcements and promotional offers. Members can opt-out of these messages at any time.
8. Dedicated Grand Guest Team: Specially trained service professionals are available to answer any questions about the Grand Guest program or assist with member profiles: [email protected] or 1-877-965-3236.


1. Members will earn two (2) points for the U.S. dollar equivalent of all net charges paid to the hotels by providing their personal account number at time of booking and ensuring it is present on their reservation at time of check-in. Reward points contain no cash value.
2. As a registered guest, Members can also earn points at participating hotel bars and restaurants during their stay. Members must present their membership card with their personal account number to the restaurant staff at the time of payment.
3. Rewards points will not be earned for a hotel stay unless memberís enrollment and personal profile is completed with prior to guest check-out and departure. Points are not retroactive and will not be awarded for prior stays.
4. Charges which do not qualify for reward points include taxes applied to the room rate, paid outs, purchase of gift certificates, barters, and catering functions.
5. Rewards are earned based upon specific number of reward points outlined on the Grand Guest reward chart. Reward points earned towards rewards are accumulative starting January 1, 2006.
6. Only members may earn reward points for their account. Members cannot earn reward points for the charges of any other guest with the exception of immediate family members. If member is a registered guest, member may receive reward points for up to charges of three rooms, if all such rooms are registered in memberís name and member personally settle all charges upon checkout and the guests staying in the other room(s) are immediate family members or people sharing the same residential address. Members must contact the Dedicated Grand Guest Team at 1-877-965-3236 or [email protected] in order to receive reward points for the charges from rooms of these immediate family members.
7. Rewards points are not eligible and cannot be earned on any rates from any pre-paid third party rates.
8. Reward points are not earned for no-show or cancellation charges.
9. We reserve the right to correct any reward value, letters, or e-mail statements sent in error. If members are not properly credited, member may contact the Dedicated Grand Guest Team at [email protected] or 1-877-965-3236 to inquire about memberís account and to receive the accurate reward points for their charges.
10. We reserve the right to deduct any reward point credited to an account in error.
11. All rewards will be mailed to the address provided in your Personal Profile. If you would like to confirm or update your preferred address, please sign in to your online profile or contact the Dedicated Grand Guest Team.

Grand Hospitality Privacy Policy

In order to receive any of our mailers, Grand Hospitality requires your email address. Grand Hospitality will not sell, rent, or otherwise disclose your email address or any personal information to any third party without your consent.Links to the same subscribe and unsubscribe functions are also provided at the bottom of every email. Once unsubscribed, email addresses are blacklisted from particular lists in an effort to never send unsubscribed users mail from the same list again. Users experiencing problems unsubscribing should send an email to [email protected]

Grand Hospitality may decide to request information from users via contests and giveaways. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose any information. Information requested may include contact information (such as name, address, and email) and creative answers to impress contest judges. Grand Hospitality reserves the right to publish all information submitted for the contests and giveaways on its site. The selection of winners is at the sole discretion of Grand Hospitality and all decisions are final.

Whenever a user uses built-in mailer technology to forward emails to others (e.g. "send event" or "send mailer" links), his/her intended recipients will not be automatically added to any distribution list. However, Grand Hospitality reserves the right to send such recipients an invitation to join the list if they do not sign up themselves.

Grand Hospitality uses IP addresses and email addresses to analyze trends, administer the site, track user's movements, and gather broad demographic information for aggregate use.

Grand Hospitality shares aggregated demographic profiles with our partners and sponsors. This is not linked to any personal information that can identify any individual person.

Both the mailer and the website contain links to other sites. Please be aware that Grand Hospitality is not responsible for the privacy practices of such other sites. This privacy statement applies solely to information directly collected by Grand Hospitality.

Grand Hospitality takes every precaution to protect users' information. All user-related information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices.

Grand Hospitality reserves the right, at its sole discretion, to change, modify or otherwise alter these terms and conditions at any time. Such changes and/or modifications shall become effective immediately upon the posting thereof. Please review the terms and conditions periodically. Your continued use of Grand Hospitality mailers following the posting of changes and/or modifications will constitute your acceptance of the revised terms and conditions.

Grand Hospitality may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on us, our partners, sponsors, investors, or affiliates; (b) protect and defend our rights or property or those of our users, and (c) act as immediately necessary in order to protect the personal safety of our users or the public.

If you have any questions, please contact us at [email protected].

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Soho Grand Hotel