GENERAL MEMBERSHIP RULES
1. Grand Hospitality, Inc ("Grand Hospitality"
or "we") may change the Grand Guest
program ("program") rules, processes,
regulations, rewards, and special offers at any
time, with or without notice. This means that
changes may be initiated that affect, but are
not limited to, partner affiliations, rules for
earning reward points, number of points required
for specific rewards, rules for the use of rewards,
continued availability of rewards, reward inventory,
and the features of special offers. Grand Hospitality
reserves the right to terminate the entire program
with six (6) month advance notice to all active
members. All reward points (and the value thereof)
at of the conclusion of the six-month notice period
shall be forfeited to Grand Hospitality without
remuneration or any further obligation or liability,
and no reward claims shall be honored thereafter.
2. Membership in the program is free and is available
to individuals residing in countries that legally
permit participation in frequent stay programs.
Member’s participation in the program indicates
their acceptance of these terms and conditions
as well as any changes or modifications made to
3. Fraud or abuse concerning reward points or
reward redemptions and membership privileges and
benefits is subject to appropriate administrative
and/or legal action by Grand Hospitality, including
the forfeiture of accumulated reward points, the
termination of benefits and privileges, and revocation
of membership. In addition, we reserve the right,
in our sole discretion, to immediately discontinue
a membership, and terminate a member's account,
if a member acts in a manner inconsistent with
local, state, or federal laws or ordinance or
in a fraudulent or abusive manner; otherwise misuses
the benefits of the membership; or fails to pay
any valid bill or account when due to Grand Hospitality,
Inc. Nothing contained in these membership rules
shall limit Grand Hospitality in the exercise
of any legal or equitable rights or remedies.
4. Earning of reward points and redemption of
rewards are subject to all applicable laws and
regulations. Program benefits and rewards may
be subject to income or other taxes. Such taxes
and all disclosures related thereto are the sole
responsibility of the recipient.
5. Grand Hospitality makes no warranties or representations,
either expressed or implied and expressly disclaims
any and all liability (including consequential
damages) with respect to type, quality or fitness
of goods or services provided through the program.
6. Neither Grand Guest nor program partners are
responsible for requests or correspondence lost
or delayed in the mail or via electronic mail.
Grand Hospitality is not responsible for, and
reserves the right to correct, any pricing or
typographical errors, errors of description, or
errors regarding participating properties and
7. Members cannot have more than one program membership.
Program memberships are individual and can only
be used by the member whose name is listed on
the account or by a significant other or spouse
sharing the same address. Reward points may be
transferred between two specifically designated
accounts sharing the same residential mailing
address. Reward points eligible for reward redemption
will only be received on charges for the rooms
where immediate family sharing the same physical
residential address, and where the member pays
for all charges upon check-out, up to a maximum
of three rooms. Members must contact the Dedicated
Grand Guest Team (1-877-965-3236 or [email protected])
in order to earn reward points for the charges
from the rooms of these immediate family members.
At no time will reward points be received for
friends or family not sharing the same residential
8. The Grand Guest Program and Grand Rewards program
are available at the Soho Grand Hotel and Tribeca
9. Grand Hospitality reserves the right to delete
any member’s account with no activity for
12 months. All points in the account will be forfeited
at that time.
10. The sale or barter of any program benefit
or reward (other than by Grand Hospitality) is
11. We may from time to time send members certain
program information that may include, but is not
limited to, marketing materials which will inform
members of special offers and products we believe
would be of interest to members. Members will
be given the opportunity to opt-out from receiving
for more details.
12. All interpretations of these membership rules,
terms and conditions shall be at the sole discretion
of Grand Hospitality, Inc.
1. Enrollment in the program is done by completing
a personal profile.
2. Personal Profile: can be completed at www.sohogrand.com
or www.tribecagrand.com, provides enrollment for
membership that allows Grand Hospitality to service
members according to their specific requirements.
Changes can be made to memberís password-protected
profile online or by contacting the Dedicated
Grand Guest Team at [email protected]
3. Membership card with a personal account number
is received after registration as a member and
allows for ease of reservation, as well as enables
tracking for reward points. Personal account number
must be used when making a reservation or at check-in
in order to ensure members receive proper reward
points for their stay.
4. Personal Preferences: Whenever possible, personal
preferences as indicated in the member's online
profile such as room type, room location, pillow
type, and newspaper will be met.
5. Welcome Amenity: members are greeted with a
welcome amenity during their stay.
6. Grand Guest Newsletter: members will receive
from time to time email newsletter that includes
account information, links, and special news about
Grand Hospitality. Members can opt-out of these
messages at any time.
7. Special offers: Grand Hospitality will send
members exclusive offers via email, including
introductory announcements and promotional offers.
Members can opt-out of these messages at any time.
8. Dedicated Grand Guest Team: Specially trained
service professionals are available to answer
any questions about the Grand Guest program or
assist with member profiles: [email protected]
EARNING AND REDEEMING REWARD POINTS
1. Members will earn two (2) points for the U.S.
dollar equivalent of all net charges paid to the
hotels by providing their personal account number
at time of booking and ensuring it is present
on their reservation at time of check-in. Reward
points contain no cash value.
2. As a registered guest, Members can also earn points at participating hotel bars and restaurants during their stay. Members must present their membership card with their personal account number to the restaurant staff at the time of payment.
3. Rewards points will not be earned for a hotel stay unless memberís enrollment and personal profile is completed with prior to guest check-out and departure. Points are not retroactive and will not be awarded for prior stays.
4. Charges which do not qualify for reward points include taxes applied to the room rate, paid outs, purchase of gift certificates, barters, and catering functions.
5. Rewards are earned based upon specific number
of reward points outlined on the Grand Guest reward
chart. Reward points earned towards rewards are
accumulative starting January 1, 2006.
6. Only members may earn reward points for their
account. Members cannot earn reward points for
the charges of any other guest with the exception
of immediate family members. If member is a registered
guest, member may receive reward points for up
to charges of three rooms, if all such rooms are
registered in memberís name and member personally
settle all charges upon checkout and the guests
staying in the other room(s) are immediate family
members or people sharing the same residential
address. Members must contact the Dedicated Grand
Guest Team at 1-877-965-3236 or [email protected]
in order to receive reward points for the charges
from rooms of these immediate family members.
7. Rewards points are not eligible and cannot be earned on any rates from any pre-paid third party rates.
8. Reward points are not earned for no-show or
9. We reserve the right to correct any reward
value, letters, or e-mail statements sent in error.
If members are not properly credited, member may
contact the Dedicated Grand Guest Team at [email protected]
or 1-877-965-3236 to inquire about memberís account
and to receive the accurate reward points for
10. We reserve the right to deduct any reward
point credited to an account in error.
11. All rewards will be mailed to the address
provided in your Personal Profile. If you would
like to confirm or update your preferred address,
please sign in to your online profile or contact
the Dedicated Grand Guest Team.
In order to receive any of our mailers, Grand
Hospitality requires your email address. Grand
Hospitality will not sell, rent, or otherwise
disclose your email address or any personal information
to any third party without your consent.Links
to the same subscribe and unsubscribe functions
are also provided at the bottom of every email.
Once unsubscribed, email addresses are blacklisted
from particular lists in an effort to never send
unsubscribed users mail from the same list again.
Users experiencing problems unsubscribing should
send an email to [email protected]
CONTESTS AND GIVEAWAYS
Grand Hospitality may decide to request information
from users via contests and giveaways. Participation
in these surveys or contests is completely voluntary
and the user therefore has a choice whether or
not to disclose any information. Information requested
may include contact information (such as name,
address, and email) and creative answers to impress
contest judges. Grand Hospitality reserves the
right to publish all information submitted for
the contests and giveaways on its site. The selection
of winners is at the sole discretion of Grand
Hospitality and all decisions are final.
Whenever a user uses built-in mailer technology
to forward emails to others (e.g. "send event"
or "send mailer" links), his/her intended
recipients will not be automatically added to
any distribution list. However, Grand Hospitality
reserves the right to send such recipients an
invitation to join the list if they do not sign
Grand Hospitality uses IP addresses and email
addresses to analyze trends, administer the site,
track user's movements, and gather broad demographic
information for aggregate use.
Grand Hospitality shares aggregated demographic
profiles with our partners and sponsors. This
is not linked to any personal information that
can identify any individual person.
Both the mailer and the website contain links
to other sites. Please be aware that Grand Hospitality
is not responsible for the privacy practices of
such other sites. This privacy statement applies
solely to information directly collected by Grand
Grand Hospitality takes every precaution to protect
users' information. All user-related information
is restricted in our offices. Only employees who
need the information to perform a specific job
are granted access to personally identifiable
information. Furthermore, all employees are kept
up-to-date on our security and privacy practices.
NOTIFICATION OF CHANGES
Grand Hospitality reserves the right, at its sole
discretion, to change, modify or otherwise alter
these terms and conditions at any time. Such changes
and/or modifications shall become effective immediately
upon the posting thereof. Please review the terms
and conditions periodically. Your continued use
of Grand Hospitality mailers following the posting
of changes and/or modifications will constitute
your acceptance of the revised terms and conditions.
Grand Hospitality may disclose personal information
if required to do so by law or in the good-faith
belief that such action is necessary to (a) conform
to the edicts of the law or comply with legal
process served on us, our partners, sponsors,
investors, or affiliates; (b) protect and defend
our rights or property or those of our users,
and (c) act as immediately necessary in order
to protect the personal safety of our users or
If you have any questions, please contact us at