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Grand Guest
     

GUEST RECOGNITION PROGRAM

Dedicated check-in area

You don’t lose a second. We’ve created a special check-in area at the front desk solely for Grand Guests, which means no waiting in line, no delayed check-in, and no problem put on hold. 

Express check-in & check-out

As a Grand Guest, no credit-card approval is needed since we already have your information on file. Simply sign your name and the key to the room is yours. Leaving is as easy as walking out the door—we will automatically check you out and send you a copy of your room charges. 

A room customized to your preference

Personalize your room even before you unlock the door. Our Grand Guest profile allows us to personalize your stay by following your preferred view, welcome amenity, newspaper, extra pillows, and much more. You can fill out your Grand Guest profile while making a reservation, on our website, or at check-in.

Bose® SoundDock™ digital music system

Part of your customized guestroom includes the music you love, because New York should come with your own soundtrack. Bose SoundDocks can be furnished for use with your iPod or a complimentary Grand Guest iPod that has been programmed with music selected by the legendary Soho and Tribeca Grand deejays for the extent of your stay. 

Complimentary in-room breakfast

Every morning of your stay, you will receive a Grand Guest continental breakfast delivered your room with the newspaper of your choice as indicated by your profile. 

A welcome amenity of your choice

A variety of gourmet amenities are available for you to choose from—including fruit & cheese, cookies with milk, and sparkling or still water. Your complimentary welcome amenity will be delivered to your room on the evening of your arrival. 

Turndown service

Never underestimate the luxury of a perfect night’s sleep. Grand Guests get full service when the sun goes down, as our team comes to turn down the covers, plump the pillows, and leave a delectable piece of chocolate for pure pre-sleep indulgence. 

Complimentary late check-out (2pm) 

Grand Guests don’t rush. We’ve extended our check out for our Grand Guests, so you have a little extra time to enjoy the comforts of your customized room. Not all of New York needs to live fast all the time.

Grand Guest Benefits also include:

Complimentary business center 

Complimentary local and toll-free calls

Complimentary wireless Internet service

Complimentary suit pressing













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